Great service department they got me in without a appointment just to reassure that my car was good to go out of town with a check engine light showing

Great service !!

Justin Bailey helped make our 18 year olds dreams come true by helping us purchase her new Jeep Grand Cherokee! He is the most patient, knowledgeable and kind car salesman. This is our second deal with him and another coming up in the fall. He gives 5 star service and dealt with someone that isn’t so easy to deal with (me) and handled it with grace and ease and we are so grateful and thankful!! Many more deals to come. Thank you JB! You found your calling!

I liked the fact that they got down to the point and it didn’t take forever! Got me in and out of there!

You guys had a opening sooner than any other dealer, you techs got it in and out with in a day, very polite staff, I should start buying my vehicles for you guys. Maybe in the future....

Thank you midland BMW for being so helpful and nice! Great staff and convenience every time. 🙂

First of all I want to thanks everyone at this company second of all I want to say special thanks for Marixa Fierro for been very professional, good attitude, great customer service, very cooperate, on time, following up with customers. Thank you'll 🤗 Sarmad A.

I am very happy to have chosen this dealer to buy the car of my dreams, a super patient salesman attended us and showed us the cars until he found the right one for me, and also an excellent offer, the car was delivered clean, everything was perfect here, super pleased with this service, 100% recommended this dealer

I can always expect above and beyond service from Sewell BMW. They communicated with me through text and email about the progress of the service for my vehicle and even dropped it off at my home when everything was completed. I will never go anywhere else to service my vehicle.

My son was on a road trip when his car was damaged. We live 500 miles away, and the care he received was excellent. Susana made sure that he was transported to the hotel, fed on the way, and that my husband and I were kept informed about the car throughout the whole ordeal. Thank you Susana and Sewell!

After taking our vehicle in a total of 10 times to other GMC service departments to no avail, Sewell GMC Andrews was able to locate the problem within 36 hours. Abbi in service was wonderful to work with and our car seems to be properly fixed!

I love the professionalism of the staff at the Midland BMW. They make me feel like my concerns, no matter how big or small are also theirs. They explain in detail their findings and what was done to fix the problem. They also stated why they think the issue happened. Thank you for all you do, Staff!

Excellent Service

Great Serivce Sewell Bmw went out of there way to help me

Update: our salesman has reached out and offered to make it right. Editing this review publicly because we are very pleased with the effort that was made to make it right! Super disappointing experience. Came in to buy an Expedition. Was told from the start by our salesman, Robert, said Expedition had remote start, which is super important to me with 2 young kids in this heat! We sign the papers and go to load car seats in the new car. I decide to remote start it because, again, it’s hot! To my surprise, there is no remote start. Robert ...

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Update: our salesman has reached out and offered to make it right. Editing this review publicly because we are very pleased with the effort that was made to make it right! Super disappointing experience. Came in to buy an Expedition. Was told from the start by our salesman, Robert, said Expedition had remote start, which is super important to me with 2 young kids in this heat! We sign the papers and go to load car seats in the new car. I decide to remote start it because, again, it’s hot! To my surprise, there is no remote start. Robert ...

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Update: changing my once 1 star review to 4 stars. The salesman has reached out to try and correct his mistakes. We are overall pleased with him/Sewell trying to make it right! Super disappointing experience. Came in to buy an Expedition. Was told from the start by our salesman, Robert, said Expedition had remote start, which is super important to me with 2 young kids in this heat! We sign the papers and go to load car seats in the new car. I decide to remote start it because, again, it’s hot! To my surprise, there is no remote start. Robert ...

Very organized and very friendly

Excellent customer service by Armando and Jessica and the rest of the team ! Friendly and consistent in providing great service

They worked hard to make my mom a great deal on a car she could afford.

Great friendly, timely service. Kept informed throughout service through texts.

Great services great staffs

The customer service was above and beyond any other car sales place I have ever been before. Would recommend over anywhere else.

Armando and his team were quick to help me out even when they had a full shop! Highly recommend if you need your vehicle serviced.

Quality and friendly service Thanks

Excellent customer service. Armando Carlos was very informative and helpful. More power to the BMW Permian Basin team

Jessica is awesome! Everything went well, customer service, loaner, duration of delivery was on time.

Total package experience!!

The employees of Sewell BMW of The Permian Basin were so kind, went out of their way to help me, and provided me with many options.

Service was great! We didn’t even have a scheduled appointment and they welcomed us right in. Took care of our issue, plus oil change, and gave us a ride to have lunch. I recommend the whole package, purchase and service, you’ll love the experience.

The service department is very helpful, friendly, and knowledgeable. We had to buy a new tire for our x3 and got it done quickly and without any hassle. Thank you guys!

Awesome Parts Dept staff!! They go above and beyond to get you the correct part, at the correct price!!👍👍👍

Armando was great!!

Amanda Evans has been incredible! She has been very knowledgeable and prompt to answer every one of my questions. She has gone above and beyond to ensure that I get exactly what I want. I cannot say enough good things about her and my experience at Sewell. 5 ⭐️⭐️⭐️⭐️⭐️‘S and highly recommend to everyone!!!

Serviced my car quickly and efficiently. Very informative and friendly!

All went well

We called with an issue on a Tuesday, they got us in on Wednesday and we were put in a loaner. Had our car back on Friday! The customer service department goes above and beyond to take care of us! We will never buy anywhere else!

Very friendly staff! Great communication!

I called today needing some bushings for my 2006 RV. The parts department associate was super helpful and nice. Even though they didn't have the parts in stock, they were able to link me to a dealer that did have them in stock, which helped us keep our rv vacation on track! I will be back as a customer for Sewell Ford. Really appreciate the awesome caring customer service!

Love this dealership and their customer service.

Great Customer Service, Bryce Gabriel took excellent care of us. He and the Sewell BMW team made the buying process easy. Bryce was knowledgeable and professional and made us feel at ease. He went above and beyond! I recommend this dealership for their professionalism, they do not pressure you into purchasing and allow you to comfortably shop, and are readily available to answer any questions.

Great experience with the service department! Quick turnaround. Very responsive.

Sonie at Sewell Ford in Odessa,TX is probably one of the best and most professional salesman I have had while in the process of buying. I highly recommend him as a salesperson. The people at the dealership are equally as helpful. He takes his time and is very patient and will work hard for you. Thank you for my experience with you today. I look forward to closing a deal with you.

The dealer bends over backwards to help out. We purchased a 530i from them in January after moving to midland in December. We also have a Porsche Macon, and with the closest dealer 5 hours away, BMW of the Permian said they would take care of our service needs. Not only did they do a great job they also washed the car! I highly recommend them.

Great service, polite, helpful and efficient!

I had the best service here! They really went above and beyond to take care of my car and me. Susana was such a great help! Always making sure I didn’t need anything & making a millón calls for me. I am super pleased with the service here! Thank you!!

best customer service ever, maybe the wait is a little longer but is because they really want to make sure everything is running perfect, definitely coming back for all my bmw needs

Good service in a timely manner

Terez is a fantastic person you can trust with helping you find the perfect car! He never judged on my budget, and did what he could to make it happen. I am so pleased with our experience because of him!

Really happy with the way dealership took care of us . Savana and Armando in service were really good with communication and being professional . Highly recommend bmw for your next car purchase . Service techs took the Initiative to do a full diagnostic on our vehicle to insure our vehicle was safe and reliable

Fast and friendly service

Very good service, very nice people working there, and got me a good deal on my car! Would recommend to others looking for a car of their own!

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